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Our pricing is constantly being updated to ensure that our customers get the best price possible online. Golden Tours is committed to providing exceptional value and quality, our prices always includes local taxes in our pricing.

Golden Tours price guarantee is simple, if you find a lower priced tour or an activity by the same operator and priced in the same currency, we will refund the price difference if within 72 hours of booking.

How to request a refund from Golden Tours:

  • Make a copy, print out or screen shot of the lower rate, in case Golden Tours customer service representative has any questions.
  • To submit a refund request, send an email to priceguarantee@goldentours.com with you name, Golden Tours booking reference number or ticket reference number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc) of the lower price.
    Or alternatively you can mail your request to:
    Customer Service Representative
    Golden Tours Visitor Centre Kensington
    156 Cromwell Road
    London
    SW7 4EF

Golden Tours Best – Price Guarantee Terms and Conditions:

  • Golden Tours Best Price Guarantee is only applicable for customers that have made a purchase through goldentours.com web site. Qualifying purchase must include a minimum purchase of £15.00 (or equivalent). Please note that attraction, show, concert and event tickets are not covered by Golden Tours Best Price Guarantee.
  • Retail and prepaid rates do not include discounts you may receive (or be eligible for) from third-party organizations. Only retail rates available to the general public are covered by Golden Tours Best Price Guarantee.
  • Golden Tours reserves the right to verify details of the lower price where possible; all refund decisions will be made at sole discretion of Golden Tours.
  • Refunds of the price difference will be processed to the credit card used for the original booking, please note: Golden Tours will only process one ‘Best Price Guarantee’ refund per tour or activity purchased.