These are the Bookings Conditions of GOLDEN TOURS LTD.
Prices: Prices are based on known costs at April 2010.
Reservations: are required. Please book as soon as possible.
What the Price Includes: This is specifically stated on each page. Prices do not Include (unless stated) - gratuities to the guide, driver or tour manager, lunches and transfers to/from stations. Gratuities are at your discretion.
Date of Departure & Collection Timings: These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking.
Convenient Returns (coach tours): Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops.
Smoking: Smoking is not permitted on board, but all tours make frequent stops.
Food and drink: in the interest of safety we ask that no hot food or drinks are carried on board the coach.
Senior Prices: age 60 years. Students: At the time of booking, students must provide an ID card and bring it with them on the day of travel. Children: Children under sixteen must be accompanied by an adult.
Amendments: Amendments by you can only be made to coach tours, please call us 24 hours prior to the departure time and date. Theatre tickets, rail trips, lunch and dinner products, overnight tours and attraction tickets cannot be amended.
Cancellations: For full and half day coach tours, a full refund will only be made up to 24 hours prior to departure, otherwise 100% charge will apply. Theatre tickets, rail trips, lunch and dinner products, overnight tours and attraction tickets cannot be cancelled once booked.
Personal Insurance: Is not included. Please discuss this with your Travel Agent or Golden Tours.
Luggage: On overnight tours an allowance of one suitcase , not exceeding 44lb in weight ,or 30 x 17 x 10 in dimension is permitted together, with a small carry on. Luggage is carried at the passengers own risk and must be collected by the client.
Tour information: Whilst touring, please note that seats are on first come first served basis. We may, at our discretion, require any person to withdraw from any tour, if we deem their acts or conduct offensive, or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavour will be made to advise passengers in advance of any alterations that are deemed necessary. In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability can be accepted.
Walking tours: All walking tours are subject to availability. Free walking tours must be pre-booked and vouchers redeemed for use within 72 hours of coach tour. If walking tour is unavailable, no refund will be made.
Special Offers: All offers displayed on the website can only be booked online. Free walking tours must be redeemed on the day of your tour and must be used within 7 days after your tour date.
Refund and compensation policy: In the event that a venue is not visited due to unforeseen circumstances, an amount, equal to the value of the admission will be refunded in full. If the air conditioning or washroom on the allocated vehicle is not operational, then no refund will be made.
Passports & Visas: A Passport valid for all countries to be visited must be carried and you must ascertain from your Travel Agent what visas are required.
Accident or Loss: We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
Payment - Full payment is required at the time of booking. For your protection and in accordance with the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992, we operate a client money trust account (account held at GIRO BANK PLC) to ensure that you would be refunded and/or repatriated to London in the very unlikely event of our insolvency. All payments we receive from you will be kept safe in that trust account until such time as you have completed your holiday or cancelled it.
Credit Cards: Cardholder must be present at the time of presenting the ticket.
General Conditions: No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to English Law. If you have comments about your sightseeing tour, you should make them to the company. Golden Tours Limited, 4 Fountain Square, 123-151 Buckingham Palace Road, London SW1W 9SH, and if you are dissatisfied with the response you may write to Visit London, 2 More London Riverside, London SW1 2RR